PRIVACY POLICY

We use cookies and similar technologies to keep you signed in, remember your cart, measure site performance, and — where you have consented — power advertising and personalization. In the EU, EEA, UK, Switzerland, and Canada, optional cookies stay off until you accept them through our consent banner. We also honor the Global Privacy Control (Sec-GPC) signal as an opt-out of sale and sharing.

We also store a small “saved fit” preference cookie (__bigshoes_fit) that remembers the size and width you most recently picked, so we can show you your size first the next time you visit. This is a strictly functional preference — not advertising, not analytics — and the cookie itself never leaves Big Shoes. You can clear it any time from the “Showing your saved fit” banner that appears at the top of the catalog page, or by deleting cookies in your browser.

If you have signed up for our newsletter, we additionally share your most recently picked size and width with our email service provider (Klaviyo) as saved_size and saved_width profile properties so we can email you when a new shoe launches in your size. We only do this for shoppers who have opted in to marketing emails — non-subscribers never have any saved-fit data sent to Klaviyo. You can stop this sharing at any time by clearing your saved fit (which removes the same properties from your Klaviyo profile) or by unsubscribing from our newsletter, which also halts the “New in your size” flow.

You can change your choices at any time by clicking “Cookie preferences” in the footer. You can also block or delete cookies in your browser settings, though parts of the site may not work as expected if you do.

We keep personal information for as long as needed to provide our services, comply with legal, accounting, and tax obligations, resolve disputes, and enforce our agreements. Order records are typically retained for at least seven years for tax purposes.

We use industry-standard administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information; to object to or restrict certain processing; and to opt out of the “sale” or “sharing” of your information for targeted advertising. These include rights under the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

To exercise these rights, email us at privacy@bigshoes.com. We may need to verify your identity before responding. You can also unsubscribe from marketing emails at any time using the link at the bottom of any marketing message.