SHIPPING POLICY

We work hard to get your shoes to you as quickly as possible.

Free Saver Shipping on Orders Over $150.00

No promo code needed. Free Saver Shipping automatically applies at checkout.

Processing Time

1-2 Business Days

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Options

Saver Shipping

4-8 Business Days

Our Saver Shipping option gets your order to you within 4-8 business days from the ship date.

Rate$10.00 or FREE over $150.00

Expedited Shipping

Faster Delivery

Need your shoes faster? We offer expedited shipping options with prices that vary based on the service level selected at checkout.

RateVaries by service level

Orders must be placed by 2:00 PM to ship out the same day

In-Store Pickup

Free Local Pickup in Austin, Texas

You can skip the shipping fees with free local pickup at our location in Austin, Texas. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am-5pm Monday-Friday. Please have your order confirmation email with you when you come.

Shipping Areas

United States

We ship to all 50 US states including Alaska, Hawaii, and US territories.

P.O. Box Shipping

We accept orders to P.O. Boxes. Please use our Super Saver shipping method if you are in the U.S. and would like to ship to your P.O. Box. For international customers, please select UPS Mail Innovations.

International Shipping

We do ship internationally! International shipping rates and delivery times vary by destination and are calculated at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Big Shoes is not responsible for these charges if they are applied and are your responsibility as the customer.

Brand Restrictions

The following brands cannot be shipped outside the United States due to vendor restrictions: Nike, New Balance, and Vans.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at help@bigshoes.com with your name and order number, and we will look into it for you.

Returns & Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

For more information on our return policy, click here.

In the event that your order arrives damaged, please email us as soon as possible at help@bigshoes.com with your order number and a photo of the item's condition.

What You Need to Know

Free Saver Shipping applies automatically on orders over $150.

Saver Shipping delivers in 4-8 business days from the ship date.

$10 flat rate shipping to domestic locations.

Expedited shipping is available at checkout — prices vary by service level.

Expedited orders placed by 2:00 PM ship the same day.

Processing is typically 1-2 business days.

Free local pickup available in Austin, Texas (10am-5pm, Mon-Fri).

We ship to P.O. Boxes — use Super Saver (US) or UPS Mail Innovations (international).

You will receive an email with tracking information once your order ships.

Delivery times may vary during peak seasons or inclement weather.

Nike, New Balance, and Vans orders cannot be shipped internationally.

If you have any further questions, please don't hesitate to contact us at help@bigshoes.com.